FAQs
What should I do if my package is marked as delivered but I haven't received it?
Haven't received your marked-as-delivered package? Here's what to do:
- Don't panic! Sometimes packages end up in unexpected places.
- Check around your delivery location thoroughly: Look for your package on porches, backyards, or with neighbors who might have accepted it on your behalf.
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Contact the carrier directly: They may have additional information about the delivery attempt or be able to initiate an investigation.
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Package Protection can help in certain cases:
- Package Protection typically covers lost packages (confirmed lost by the carrier) and packages that are demonstrably damaged during transit.
- It doesn't cover situations where a package is marked as delivered but cannot be located.
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Without Package Protection: Our Shipping & Handling Policy states that EVRY JEWELS is not responsible for package loss or theft once your order has been expedited from our warehouse and marked as delivered by the carrier.
What should I do if I received an incomplete order or an item is missing?
We apologize for any inconvenience caused if your order arrives incomplete.
Please take the following steps to help us resolve the issue:
- Take a picture of everything you received in your package. A clear image can help us verify the missing item and proceed with the next steps.
- Let us know about the missing item by sending the picture to our customer service team, along with your order number and the name of the item(s).
Once we have this information, and depending on stock availability, we will process a reshipment of the missing item. If the item is currently unavailable, we will offer you an alternative resolution process.
How long does delivery take?
Orders without custom or pre-ordered items are typically fulfilled within 2-3 business days. Please note that during promotional periods and over the holiday season we process a higher volume of orders and longer shipping and delivery delays are expected.
Current Delivery Times:
| American Addresses | Standard Delivery |
|---|---|
| Northeast | 3-5 business days |
| Northwest |
5-7 business days |
| Southeast | 3-5 business days |
| West Coast + Southwest | 4-6 business days |
| Midwest | 3-5 business days |
| Canadian Addresses | Standard Delivery |
|---|---|
| Quebec and Ontario | 2-4 business days |
| British Columbia | 7 business days |
| Alberta, Manitoba, Sask. | 5 business days |
| Atlantic Provinces | 5 business days |
| Yukon, NWT, Nunavut | 14 business days |
Deliveries to international destinations typically take 14-20 business days.
Please note delivery times are estimates only and not guaranteed. Weather conditions and shipping carrier volumes may also impact your order’s delivery.
Can I edit or cancel my order?
Ordered too fast? Good news: you have 30-minutes to make changes to your order!
Here's what you can do:
- Edit your shipping address: Double-check that your package is headed to the right place!
How to make the changes: Simply head over to our Edit Order Portal. Please note this is only available if you entered an email at checkout, if you only provided a phone number you won't be able to make changes at this time.
Just a heads-up: Our amazing customer service team won't be able to make these changes for you, but they're always happy to help with anything else!
What about cancelling my order? Unfortunately, all sales are final, and we are unable to cancel or make any other changes to your order once it has been placed.